Vietnam Air Country Manager

About the job

Position Summary

Manage & lead the Airfreight product team in Vietnam – P&L ownership, coverage are a total of 02 stations in North & South Vietnam including own operations at the respective terminals.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities

1/ Strategy and Product Management:

• Identify market trends, opportunities, and customer needs
• Own the execution of Air Freight initiatives and strategies within country
• Build bridges between Product development, Operations and Sales
• Ensure you have a good connection with other Country Air Freight teams in Mekong, essential to develop a strong team culture
• Maintain strong alignment with the Area & Regional Air Freight team

2/ Carrier and Customer Relationship Management / Procurement:

• Develop strong local relationships with core carriers as crucial part of or our growth strategy
• Support the regional function in maintaining carrier relations
• Drive cost reductions by optimal allocation with carriers and contracts
• Actively build strong relationships with customers.
• Ensure second-to-none customer experience

3/ Pricing Management:

• Take responsibility for Air Freight Pricing activities in the Country, including but not limited to Price-setting Strategy and Margins
• Work with Carriers to ensure that we are fulfilling commitments and generating a better-than-market buying price
• Critically evaluate the risk appetite for committing BSA/Charter to enable our pricing strategy

4/ Operations Execution:

• Responsible for the end-to-end execution to support our customers’ success in a lean and cost-efficient manner
• Ensuring the team adheres to the standard process and customer-specific IOPs and monitors respective KPIs
• Follow standard processes and systems and ensure documentation is in place
• Implement new systems to ensure that we are at our most effective, this will include new execution systems as well as underlying improvements through review of our current processes

5/ Performance Management:

• Manage and improve the performance of the Air Freight Service/Product
• Profitability - Focus on maximizing revenue, EBIT and GP through upselling and cost management.
• Strengthening the engagement with the area & regional air freight network

 

Critical Competencies

• At least 10 years of experience in air charter/freight forwarding/air freight at similar management position(s).
• Have strong leadership skills to manage and develop the team
• Ability to communicate clearly and set focus/direction
• Language proficiency: Professional English level, Native Vietnamese level.
• Have a strong P&L experience to anticipate future product performance and factor this into overall pricing strategy decisions.
• Have the ability to identify customer pain points using qualitative and quantitative data
• Have a strong customer-focused mindset with excellent attention to detail
• Have a strong strategic mindset and execution skills.
• Have strong project management and planning skills
• Ability to collaborate and work across boundaries