Chief Revenue Officer (CRO)

Job Description

• Firm Revenue Ownership

Directly Accountable For

• Total revenue and revenue growth
• Gross profit and margin quality
• Net Revenue Retention (NRR)
• CAC, LTV, and payback
• Forecast accuracy (quarterly and annual)
• Growth System Architecture & Operation

Design, operate, and continuously evolve the entire revenue engine, including:
 

• Corporate & Product Branding
• Demand generation (brand, content, performance, partnerships)
• Sales motions (new acquisition, expansion, renewal)
• Partnership (co-branding, co-hunting, co-serving)
• Account growth and customer lifecycle management
• Pricing, packaging, and discount governance
• Go‑to‑market for new offerings (platform, OAAS, consulting, AI‑driven products)
• Revenue Operations & Intelligence

Own End‑to‑end RevOps

• Pipeline architecture
• Forecasting logic
• Pricing models and approvals
• Incentive and commission design
• Revenue data integrity
• Outcome and unit‑economics modeling
• Revenue and NRR dashboards
• Early‑warning diagnostics across the funnel
• CRM Management & Utilization
• Cross‑Functional Integration

Act as the integrator across the company, ensuring alignment between: Growth, Sales, Pods, CoEs, Platform, Finance, Back Office
 

• Organization, Talent, and Standards

Build and continuously upgrade the growth organization, including: Growth marketing; Business development/sales; Partnerships; Client Renewal, Client success and expansion & RevOps.
 

• Strategic Evolution

Lead the company’s revenue evolution toward: Subscription and outcome‑based models; Platform‑driven growth; Global GTM expansion (SEA, US/EU).

Job Requirements

Experience

• 12–20+ years in growth, revenue, consulting, or tech‑enabled services
• Experience in managing the Revenue of 1000 Bil+
• Experience in managing 2-50 Sales, 2000+ Clients
• Proven ownership of revenue numbers, not just functions
• Experience building multi‑motion GTM systems
• Lived through at least one major business model transformation (services → product / platform / subscription)

Strong Backgrounds Include

• Tech‑enabled services
• Consulting or advisory firms
• SaaS + services hybrids
• Platform businesses with complex GTM

Capabilities
 

• Systems thinker: understands feedback loops, leverage, and compounding
• Data‑literate: Highly data-literate, able to translate funnel metrics and unit economics into clear growth decisions and operating discipline.
• Executive muscle: can challenge strong peers and the CEO constructively
• Mentally tough: calm under pressure, numbers do not scare
• Hands‑on when required: CRM, pricing models, deal reviews
• Strategic partnerships and VIP / enterprise-tier clients
• Outcome‑driven, not effort‑driven
• Comfortable with ambiguity and imperfect data
• Willing to say “no” to bad revenue
• Long‑term oriented but execution‑sharp
• Motivated by building something durable, not personal optics

Cultural & Leadership Traits
 

• Outcome-oriented
• Comfortable being challenged by CEO, Head of Delivery, CoE Leads
• Highly data-literate
• Curious about AI, systems, and platforms
• Calm under pressure, high standards

Benefits

• Competitive salary range with yearly performance bonus and 13th-month salary
• Flexible working time with 4 days working from home per month and 15 paid leaves per year
• Insurance as full salary (SHUI)
• Annual health check-up and Healthcare Insurance VNI for all employees
• Laptop allowance or support for laptop purchase costs on an individual basis
• Internal training & career development opportunities, and external L&D budget sponsorship
• Team bonding budget quarterly, snack time to engage team members
• Quarterly, Yearly Recognition Gifts & Awards and gifts on special occasions (birthday, New year…)
• Holiday activities; Company trip; Year End Party; Company Birthday; Culture Day; Quarterly Town Hall.
• Other staff welfare allowances.

Job Summary Year of Experience:

12–20+ years

Job Level C-Level

Report Line CEO

Peer CTO, Head of Delivery, CoE Leads

Subordinate Marketing Manager, Business Development Manager, Partnership Manager, Growth Specialist

Salary Range Negotiable (Base + Performance bonus)

Hiring Purpose New Hire

Working Location: Ben Thanh Ward, HCMC