Chief Operating Officer

About the job

Supervisory Responsibility

Directly supervise Department Heads and ensure cross-functional collaboration across ~100 employees. Drive operational KPIs, performance management, and workforce optimization.

 

Job Responsibility

• Oversee day-to-day operations and ensure service delivery excellence.
• Translate CEO’s strategic direction into actionable operational plans.
• Drive operational efficiency, cost control, workflow optimization and margin improvement.
• Strengthen internal operational processes and quality control standards.
• Lead manpower planning and capacity optimization.
• Ensure client satisfaction and delivery standards.
• Collaborate closely with Finance, Accounting and HR on budgeting and people strategy.

 

Required Skills/ Abilities

• Strong operational management and execution capability.
• Project management and process optimization expertise.
• Leadership, motivation and team development skills.
• Strong analytical and problem-solving abilities.
• High integrity, strong governance mindset and growth mindset.
• Client-centric mindset.
• Excellent communication and stakeholder management skills.

 

Experience and Education

• 10–15 years of experience in digital marketing / advertising industry.
• At least 3–5 years in senior operational leadership role.
• Experience managing 50+ employees preferred.
• Bachelor’s degree required; MBA is a plus.
• Fluent in Vietnamese and English.

 

Benefits

• The 13th-month salary.
• Annual bonus if reaching the company target.
• Extra healthcare and accident insurance.
• Social insurance as per Labour Law.
• 15 paid leave days per year.
• Additional benefits: parking card, annual health check-up, laptop/PC provided.
• Opportunities for business travel.
• Annual salary review.
• Attractive benefits from the Trade Union.