THE JOB BRIEF
Business Development
- Identify areas of business opportunity and growth for the business unit
- Maintain and further foster relationships with current clients
- Develop plans to cross sell and introduce new services to current clients
- Build the company’s positive image through active participation in professional associations and industry conferences / seminars
- Contribute to new business initiatives and participate in the development and launch of new services
- Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
- Provide continuous feedback on competitive activities within assigned clients
Financial Management
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
- Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
- Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
- Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
- Manage the cost of jobs within present budget restrictions
Client Servicing
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
- Ensure the implementation of Client Management Process for the assigned accounts and be able to add
- Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
- Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
- Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
- Ensure team members are trained to handle client requirements
- Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division
People Management
- Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
- Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
- Establish high standards of performance and hold associates firmly accountable for meeting those standards
- Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
- Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
- Act as coach, guide and mentor to employees
- Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
- Establish a strong team environment focused on exceeding internal and external client requirements
- Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
- Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
DESIRED SKILLS AND EXPERIENCE
- Bachelor degree;
- At least 8-years experienced in FMCG (marketing / sales), research-related industry or retail industry experience desired; experience in FMCG modern trade retail will be highly appreciated
- An associate who is extremely hands-on with data and can work on Company’s Advisor software efficiently.
- Will be responsible for accuracy of regular reports shared to clients and should generate presentation on a monthly basis with the team.
- Being extremely client-centric is a must.
- Perseverance, dedication and willing to work long hours during delivery time is desirable.
- A person with high Emotional-Quotient is a must.
- Expert knowledge of statistics and multivariate analysis; Consumer Package Goods background
- Expert knowledge of research techniques and methodologies
- Effective writing skills