Manage a client servicing team to ensure quality delivery of service to the clients in order to achieve the company’s financial objectives and other operational performance indicators

1. Client Servicing

• Prospecting, networking and building relationship with key contacts from client organization in sales and trade marketing departments across industries and identify new business opportunities
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Prepare customized presentation documents & analyze reports to showcase insights
• Provide value-added analyses and respond to special requests
• Provide integrated solutions to clients which can enable their business success
• Identify and recommend enhanced and new services that answer clients' business needs

2. Financial Management

• Achieve revenue, profitability, quality, and productivity targets as assigned
• Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline
• Contribute to overall team plan by generating revenue

3. Organizational Management and Development

• Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives
• Work across functional business units and operational departments to support organizational initiatives and business needs

4. People Management

• Set clear objectives, responsibilities, and achievements for the team by utilizing the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
• Invest in talent development for entire performance management team working with team leader
• Establish high standards of performance and hold associates firmly accountable for meeting those standards.