Manage a client servicing team to ensure quality delivery of service to the clients in order to achieve the company’s financial objectives and other operational performance indicators

1. Client Servicing

Prospecting, networking and building relationship with key contacts from client organization in sales and trade marketing departments across industries and identify new business opportunities
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Prepare customized presentation documents & analyze reports to showcase insights
Provide value-added analyses and respond to special requests
Provide integrated solutions to clients which can enable their business success
Identify and recommend enhanced and new services that answer clients' business needs

2. Financial Management

Achieve revenue, profitability, quality, and productivity targets as assigned
Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline
Contribute to overall team plan by generating revenue

3. Organizational Management and Development

Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives
Work across functional business units and operational departments to support organizational initiatives and business needs

4. People Management

Set clear objectives, responsibilities, and achievements for the team by utilizing the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
Invest in talent development for entire performance management team working with team leader
Establish high standards of performance and hold associates firmly accountable for meeting those standards.

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