• To ensure optimum advice and customer care quality for Service customer in automotive industry about maintenance and repair process and quality. And establish and maintain a contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand and meet customer's satisfaction and expectation
• To carry out service advice at the car to-gether with the customer at reception
• To create complete and detailed orders with detailed description of faults ( origi-nal statements by customer), vehicle da-ta, diagnosis ( if appropriate), estimated operation time (FRU) and working hours, completion date, scope of work & costs.make a quotation for additional job .
• To offer a accessories and lifestyle prod-ucts as well as the service of the dealer-ship within the framework of the advice discussion.
• To check parts availability prior to start of repairs•
• To obtain customer approval for exten-sions to orders and provide this infor mation to the workshop Foreman for time scheduling.
• To advise in handing accident damage
• To keep update information on new pric-es and progress repair
• Include information about accident pre-vention/safety regulations in orders
• To obtain customers authorization by signing the orders
• Inform and advise customer to remove personal valuables from the car
• To check and plan workshop orders on the capacity planning and co- operate with W/s foreman
• To organise test drives with customer to ensure correct diagnosis by experience technicians/Quality controller/Master technician
• To check and complete and close JC and explain the invoice for customer
• To agree on payment terms with the cus-tomers according to principles established with company
• To draw up findings reports in case of re-pairs not carried out
• Responsible for hand over the car in & out to customer
• To split warranties
• To assess warranty and goodwill applica-tions from both a professional and tech-nical point of view
• To record and update vehicles data for customer file
• To follow the price, perform regional mar-ket and competition surveys regarding services, offer for body & paint quotation

Job Requirement

• Graduated from automotive College/university and have a driving license
• Experience
• 2- 3 years working in After-sales Service Dept.
  Specific knowledge & skills
  Communication skill: customer focused with good conversational and questioning
• skill
  - Confident
  - Commercial aware and automotive experience
  - Enthusiastic and positive
  - Trustworthy, resilient, flexible
  - Smart appearance