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Service Advisor-#256

Client Information

50-100

Our client is leading in Logistic

Job Information

Service Advisor

  • To ensure optimum advice and customer care quality for Service customer in automotive industry about maintenance and repair process and quality. And establish and maintain a contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand and meet customer's satisfaction and expectation
  • To carry out service advice at the car to-gether with the customer at reception
  • To create complete and detailed orders with detailed description of faults ( origi-nal statements by customer), vehicle da-ta, diagnosis ( if appropriate), estimated operation time (FRU) and working hours, completion date, scope of work & costs.make a quotation for additional job .
  • To offer a accessories and lifestyle prod-ucts as well as the service of the dealer-ship within the framework of the advice discussion.
  • To check parts availability prior to start of repairs•
  • To obtain customer approval for exten-sions to orders and provide this infor mation to the workshop Foreman for time scheduling.
  • To advise in handing accident damage
  • To keep update information on new pric-es and progress repair
  • Include information about accident pre-vention/safety regulations in orders
  • To obtain customers authorization by signing the orders
  • Inform and advise customer to remove personal valuables from the car
  • To check and plan workshop orders on the capacity planning and co- operate with W/s foreman
  • To organise test drives with customer to ensure correct diagnosis by experience technicians/Quality controller/Master technician
  • To check and complete and close JC and explain the invoice for customer
  • To agree on payment terms with the cus-tomers according to principles established with company
  • To draw up findings reports in case of re-pairs not carried out
  • Responsible for hand over the car in & out to customer
  • To split warranties
  • To assess warranty and goodwill applica-tions from both a professional and tech-nical point of view
  • To record and update vehicles data for customer file
  • To follow the price, perform regional mar-ket and competition surveys regarding services, offer for body & paint quotation

Job Requirement

  • Graduated from automotive College/university and have a driving license
  • Experience
  • 2- 3 years working in After-sales Service Dept.
    Specific knowledge & skills
    Communication skill: customer focused with good conversational and questioning
  • skill
    - Confident
    - Commercial aware and automotive experience
    - Enthusiastic and positive
    - Trustworthy, resilient, flexible
    - Smart appearance

 

 

General Information

Ho Chi Minh

Transportation

Student

Legal Compliance

Negociate

Contact Us

Service Advisor job closed

Mr. Nam Hoang

nam.hoang@headhuntvietnam.com

0907758782

Service Advisor

Negociate

Ho Chi Minh

Transportation

Legal Compliance

Student

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