Sale Service Supervisor

-Manage after sale service activities for all products to achieve KPI set

-Assist field technicians in trouble shooting and solution to solve the problem

-Quality issue management

-Customers and Dealers complain handling

-Proactively manage contractors to repair and close jobs asap including pending jobs without parts

-Assist the team to achieve customer satisfaction

-Products training, technical training, In staged training and other necessary knowledge training for both contractors and internal staffs

-Technical training for old and new products where contractors and dealers have not enough knowledge

-Product training for old and new products for contractors, dealers and internal staffs

-In staged training and defect code training to contractors

-Installation and demonstration training to contractors and dealers

-Day to day operation

-Claim validation and approval

Report

 

 

-Coordinate with other department to support contractors, customers and dealers.

-Support all technical matter for contractors, dealers and internal staffs

-Recommend spare parts to Customer Service Manager and Logistic team