Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the company’s financial objectives and other operational performance indicators

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
• Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline
• Contribute to overall team plan by generating revenue and/or cost savings ideas

Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Manage data quality issues by overseeing data inquiry process
• Recommend improvements in work processes within area of responsibility

Organizational Management and Development

• Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

People Management

• Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards.