Responsibilities

• Support implement NorthStar-Salesforce project include MVP & New capability into Asia Pacific region
• Verify and analyze business requirement, and work with Salesforce WHT technical team & vendor to satisfy user requirement
• Work with WHQ & regional IT team & vendor to make sure on-time delivery CRM project
• User training, train the system user to make sure better understand system functionality
• Provide daily support to Salesforce regionally
• Monitor system usage and encourage user adoption

Experience & Education

• Bachelor’s degree in International Trading, Information Technology or Computer Science;
• Minimum 3 years’ Sales, Marketing or Service area, 2 years Salesforce experience;
• Food Industry, or FMCG Industry prefer;
• Fluent in English.
• Salesforce Admin, Sales Cloud Certification

Functional Requirements

 

Technical Skills:

 

• Basic Salesforce admin knowledge include permission control, automation tool (like Flow, Process Builder, Workflow) etc.;
• Familiar with Agile methodologies, including Scrum and Kanban.
• Microsoft Office

Communication & Collaboration:

• Collaborate with WHQ technical team & vendor to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes;
• Ensure written and verbal communication is clear and concise;
• Can cohesively work in a team;
• Can manage conflict and constructively resolve issues;
• Can adapt to change and rally personnel around change;
• Trains less experienced colleagues.

Personal Attributes:

• Good interpersonal skills;
• Ability to conduct research into a wide range of computing issues as required;
• Highly self-motivated and directed;
• Results-driven and oriented with keen attention to detail;
• Proven analytical and problem-solving abilities;
• Possess an agile mindset open to adaptation based on experience and feedback.