Responsibilities

Support implement NorthStar-Salesforce project include MVP & New capability into Asia Pacific region
Verify and analyze business requirements, and work with Salesforce WHT technical team & vendor to satisfy user requirement
Work with WHQ & regional IT team & vendor to make sure on-time delivery CRM project
User training, train the system user to make sure better understand system functionality
Provide daily support to Salesforce regionally
Monitor system usage and encourage user adoption

Experience & Education

Bachelor’s degree in International Trading, Information Technology or Computer Science;
Minimum 3 years’ Sales, Marketing or Service area, 2 years Salesforce experience;
Food Industry, or FMCG Industry prefer;
Fluent in English.
Salesforce Admin, Sales Cloud Certification

Functional Requirements

Technical Skills:

Basic Salesforce admin knowledge include permission control, automation tool (like Flow, Process Builder, Workflow) etc.;
Familiar with Agile methodologies, including Scrum and Kanban.
Microsoft Office

Communication & Collaboration:

Collaborate with WHQ technical team & vendor to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes;
Ensure written and verbal communication is clear and concise;
Can cohesively work in a team;
Can manage conflict and constructively resolve issues;
Can adapt to change and rally personnel around change;
Trains less experienced colleagues.

Personal Attributes: