Business Development

Identify areas of business opportunity and growth for the business unit
Maintain and further foster relationships with current clients
Develop plans to cross sell and introduce new services to current clients
Build the company’s positive image through active participation in professional associations and industry conferences / seminars
Contribute to new business initiatives and participate in the development and launch of new services
Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
Provide continuous feedback on competitive activities within assigned clients

Financial Management

Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
Manage the cost of jobs within present budget restrictions

Client Servicing

Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Ensure the implementation of Client Management Process for the assigned accounts and be able to add
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
Ensure team members are trained to handle client requirements
Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division

People Management

Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
Establish high standards of performance and hold associates firmly accountable for meeting those standards
Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
Act as coach, guide and mentor to employees
Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
Establish a strong team environment focused on exceeding internal and external client requirements
Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment