Drive operations to optimize efficiency and maximize profitability
Supervise Operation team, maintain and enhance a high quality work-flow of the Call Centre operations
Manage administer and evaluate all operations related functions and activities.
Lead and monitor administrative team to achieve quality improvements
On-board and initiate new projects to ensure success at managing processes and functions
In reference to business-consulting: incorporate high quality content into side and meet clients’ expectations and deadlines.
In conjunction with General Director and Senior Management team implement company strategy
Monitor and support monthly, quarterly reports/ annual reports
Support on quotation, offer, and contract.
Consulting on issues related to company business and advice for Call Centre Division Director
Create / adjust the internal reports.
Make budget, forecast as request.
Support all departments about legal issue.
Access to confidential information.
Responsible for all administrative and commercial processes within the company

RESPONSIBILITIES:

Careful and correct creation of the reports, balance sheets and documents.
Do correct translations, if any
Keep information secret
Provide all legal documents, reports and other information for authorities
Inform monthly the Division Director about the financial situation of the company

JOB REQUIREMENTS:

University Graduated
Project Management skill
Experiences at least 03 years in Call Center/ Inbound-Outbound/ Help desk service
Creative, proactive, dedicated, committed & passionate
Strong influencing skills, leadership, ability to communicate across functions & company at various levels
Good in managing complexity