Resposibility:

Encouraging employees to orientate the way they work towards the brand values and to contribute to strengthening the brand
Achieving brand image, customer delight and customer loyalty by creating positive brand experiences by means of marketing measures that highlight the image of the brand and the quality of the products
Implementing a comprehensive and sustainable customer care
Implementing customer care and retention measures and programs
Fulfilling customers’ wishes and needs while maintaining the process chain and service quality
Fulfilling customers’ wishes and needs for speedy and appropriate provision of parts and accessories.
Procuring and using new technologies in accordance with the manufacturer’s recommendations
Constantly adapting the organization to changes in the service market
Monitoring compliance with environmental as well as waste and hazardous material disposal regulations
Implementing IT systems to support customer care processes in Service that are appropriate to the respective target groups.
Establishing and developing an employee structure adapted to market requirements
Maintaining quality of work in Service
Planning the personnel budget annually
Coaching and training essential skills for service staffs’s in order to adapt to demand of company's improvement
Implementing regular internal measures to enhance and assure quality in the Service department
Identifying points that need be adjusted within the service core processes, working out an d implementing effective solutions and thus ensuring a smooth-running process
Developing strategies and implementing measures to rapidly identify and increase market shares for service, parts and accessories
Checking the efficacy of marketing strategy implementation and of operative measures with regard to their cost-benefit ratio in the Service department and their promotional effect on vehicle sales
Analyzing and exploiting market potential through regular observation, analysis and evaluation of customer and competitor behavior in the service market
Defining quantitative annual targets in agreement with the General Manager on the basis of the strategies
Analyzing, monitoring and evaluating relevant results in the Service department at defined intervals
Drawing up the following budget plans: sales plan, turnover plan, personnel plan, investment and expenditure plan, liquidity plan
Identifying causes in the event of divergence from budget plans and taking and following up appropriate remedial action

REQUIREMENTS

Bachelor Degree in automotive, engineering pedagogy, Polytechnic or equivalent level of professional training
Minimum of 8 years’ experience in the Automotive or related industry; at least 5 years of relevant experience in Management
Good social skills including: Communication and rhetorical skills; Conflict management; Cooperation; and Willingness to learn and change.
Product knowledge
Good problem solving skill
Very good general knowledge, interest in current affairs

#2532 After Sales Service Manager (Local Vietnamese only) Apply Form