Duties:

• Drive excellence in Customer Centricity by form of relentless responsiveness to Customers and robust management of customer requirements at every stage of their life cycle.
• Reverse engineering of Customer samples and create equivalent or superior with a value-add approach
• Work with business units in developing new product plans to achieve company revenue goals
• Monitors all aspects of a product lifecycle, including long and short-term development , Stays abreast of trends in the marketplace to ensure the product's competitive position
• Interfaces with Key account managers and clients to determine the product's future requirements and calibrate to international standards.
• Train and educate operations team to understand stated and implied needs of customers
• In-charge of GEA-Niro Pilot Plant operations

Requirements:

• Graduate / Post Graduate preferably with Science or coffee chemistry
• Professionally Qualified, Coffee cupping specialist / Q grading certification – Green coffee grading and origins understanding. 

• 15 to 20 years of experience in Quality Assurance function, Customer management, Customized blend preparations and process knowledge of Green and soluble coffee and other geography or origin requirements.