Job Description

• We are recruiting a dynamic senior Operations leader who is also service and people oriented. Someone who is creative, passionate, and entrepreneurial. Someone who would rather write an instruction manual than follows one.
• The Director Operations position is an essential role to make our above Vision become true.
• Full accountability for all ops-related topics ranging from team-related responsibilities (team recruitment, performance, motivation and feedback talks) to location-related responsibilities (superior member experience, safety & cleanness standards, excellent infrastructure conditions, etc.)
• Creating and establishing processes for our members and our team(s). Processes include on-boarding, desk/meeting room set-up and booking, billing & payments, reputation and community management within our members and staff
• Owning and improving the member experience: from physical to online experience. You ensure that members feel the love and care that Dreamplex is providing to them
• Implementing and managing the smooth usage of systems so that all departments can deliver superior results and working relationships
• Pre-opening & launch of new locations. You will create a ‘gold standard’ for pre-opening and launch activities of new locations as we are expanding fast across Vietnam and then Asia
• Guiding, coaching, empowering and training your team members. You will be the guiding force to develop our Dreamplex staff. Creating a career development plan and empowering your staff to achieve ambitious goals will be essential.
• Training team members on SOPs/Policies and ensuring a high standard of operational procedures
• Preparing & reviewing of monthly reports for the financial performance of each Dreamplex location in conjunction with the local team(s)
• Reviewing and managing all cost-related items of all Dreamplex locations an ensuring that each Dreamplex stays within budget
• Manage relationships with stakeholders such as landlords, facility management, and government-related institutions

Job Requirement

• Diploma in hospitality and/or service-oriented management is preferred
• Min. 4-5 years’ experience in managing consumer-facing organizations
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment
• A creative mind with an ability to suggest improvements