Job Description:

• Prepare quotations and process purchase orders from customers
• Handle and assist walk in customers or phone enquiries
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with Sales Team and Shipping Team on customers’ orders
• Allocate emails and supervise junior staff to ensure accuracy in credit note/debit note/write off forms
• Propose improvement to work flow to ensure smooth daily operation 
• Handle customer registration process in system
• Handle and process purchase order, modifications, cancellations  to suppliers
• Ad-hoc duties assigned by supervisor

Job Requirements:

• Basic communication and writing skill in English
• Minimum Diploma holder
• 3-5 years of Customer Service(Call Center) experience
• Experience candidates who are less than a Diploma holder but have good history of career progression may be considered
• Service-oriented mindset and good customer service skills
• Fast worker, able to multi-task and handled workload in a high volume and fast pace environment
• Pleasant and well-trained in telephone etiquette
• Meticulous and organized
• Proficient in MS Office
• Able to commute on their own to the office

Working Hours:

• Mondays to Fridays: 8am to 6pm
• Saturdays Duty on rotation: 8am to 6pm
• Shifts A. 8am to 5pm / B. 9am to 6pm