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Client Services Manager-#388

Client Information

50-100

Our client is leading in Construction

Job Information

Client Services Manager

Responsibilities

  • Responsible for assisting with the development of new business through the sourcing, identification and mapping of potential projects, clients, key industry contacts, government representatives and other critical connections in order to establish a first contact to evaluate the feasibility and the level of the potentiality of the project and then eventually to set a business meeting between the client and Business Development Team.
  • Maintain a strong network/database of contacts and associates within the industry and undertake with the support of Business Development Team all necessary socialization, meetings and event attendance to build and maintain industry connections.
  • Make strategic introductions of relevant Directors/Managers to Key Account Clients or Prospects or influential members of the industry, government and related fields in order to continuously promote the Archetype Group.
  • Assist with the public marketing of the Archetype Group brand through direct lobbying, media promotion, meetings, presentations and conferences.
  • Directly responsible for the achievement of individual business development targets, contributing towards the achievement of the team based target and achievement of key performance indicators each year.
  • Follow all Business Development practices and procedures including but not limited to ensuring the CRM is properly updated and lists of key contacts are maintained.
  • Ensure the availability and the quality of all necessary marketing material for the Business presentation to the client.
  • Prepare and send typical communication & presentation documents to client.
  • Responsible for maintaining ongoing client contacts to ensure the continuous satisfaction of clients, on time invoice payment and to manage client issues as they arise to the satisfaction of the Archetype Group.
  • Responsible for conducting Client Satisfaction Survey on annual basis.
  • Ensures proper communication of all necessary information is transmitted internally to the Director/Manager responsible for production in order to ensure the smooth transfer of the client to the production team (for example: by being involved in the kick off meeting to ensure production team is well briefed of client needs and expectations), as well as all appropriate support departmental managers (for example: Finance, Legal, Tendering etc).
  • Translate the project portfolio and other marketing documents from English into local language, if required.
  • Classify potential client information from different sources "contact, press release, newspaper”.
  • Ensure proper recording, monitoring and handling of client complaint process.
Authorities
  • Setting up on behalf of the Group all Commercial Network in line with the standard and procedures of the Group to support the development of the Group Business. 
Competencies
  • Female
  • Degree qualifications in either a related technical field or Business Administration, or substantial relevant industry experience and proven track record of achieving high sales targets in a very competitive, service based environment and a strong list of influential connections and key contacts.
  • Years of experience: Minimum of 3 years experience.
  • A minimum of 1 year experience leading a client/customer services/sales team within a multinational, professional services (preferably engineering, construction) organization.
  • Advanced time management and organizational skills with the ability to self-manage work time and meetings, and efficiently ensure that all administrative processes associated with Business Development (for example, maintaining the CRM) are efficiently undertaken.
  • Advanced written and spoken communication skills including advanced negotiation, influencing and persuasion skills.
  • Advanced understanding of the technical aspects, costs and scheduling of Cost Management, Quantity Surveying, Architecture and Engineering Design and Project Management in order to be able to influence and sell services to clients.
  • Intermediate leadership skills with a strong results-orientation.
  • Intermediate skills in departmental budgeting and financial management.
  • Advanced written and spoken English skills are also required.

General Information

Ho Chi Minh

Architecture

Senior Specialist

Sales - Account Management - Client Services

$1000-1500

Contact Us

Client Services Manager job closed

Mr. Nam Hoang

john@headhuntvietnam.com

+84(08)38244744

Client Services Manager

$1000-1500

Ho Chi Minh

Architecture

Sales - Account Management - Client Services

Senior Specialist

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