Why Do We Need This Person?
We need to make sure as many consumers as possible get approved. To achieve this we must:
We need someone who understands what challenges lenders have in acquiring and credit scoring new customers, who can advise us in using our technology to solve these problems. It's not about knowing what lenders do - in order to succeed we need to understand why they do it. They will need to be able to answer such as:
They need to be able to take a first principles approach to solving problems, asking the five whys over and over again.
We will be working with different lenders who have different loan products. We need to make sure consumers are being matched with the right loan to suit their needs. The loan officer will work with the product team to ensure that we cover the needs of our demand-side clients and Vietnamese consumers.
Evaluating the market they will assist us in discovering audiences that have not yet been considered for loan products, looking in the most unlikely places to identify market need and product match. Do they need a short term installment loan? Should we up sell them a cash loan and/or give them more credit to shop? Do they need a smaller credit builder product?
What Will This Person Do?
The job revolves around a single objective - making sure as many consumers as possible are getting approved for the right loan. In practice this means they will need to be obsessed with the overall workflow - always looking for areas that can be further improved to drive better conversion rates and help more consumers get the right loan.
How Is This Person Going To Be Spending Their Day?
Splitting their time between lending clients, Experian, product and funnel optimization and demand partner optimisation.
What Are The Key Responsibilities?
They own the workflow from the point we start collecting data that is used to score the customer all the way to the point where the loan is disbursed. Everything in this part of the workflow is either their sole or shared responsibility.
How Will Performance Be Measured?
Conversion Rates (which includes Approval rates)
Lender Client Success: scorecard performance, loan performance, client KPIs
Culture: adherence to our core values of Trust, Ownership & Communication
Will The Role Manage Others?
When we're successful, yes. At least 12 months before another hire in this team
What Opportunities For Career Growth Exist?
Massive opportunities. Early team member in new market for a successful SE Asian Fintech company working alongside three founders of the Group. What do you think success means?
At least 5 to 7 years of experience in consumer lending products or credit / risk management;
Experience in customer acquisition for unsecured consumer credit products;
Experience in digital customer acquisition is preferred but not essential;
Experience in launching and/or managing technology platforms for customer acquisition or credit scoring is preferred but not essential
Extremely analytical and numerical
Solid commercial sense.
Language: We need a native Vietnamese speaker in this role, they will also need to be fluent in written and oral business English.
Curiosity and desire to challenge the status quo. Willing to take calculated risks: we need a risk manager who is willing to take smart risks. Our business is built on experimentation. We need to be constantly testing new workflows, new data sets, new scorecards and new loan products.
Leadership and influence without formal authority. Cross-functional here means cross-company and Inter-company. The ability to secure buy-in and commitment is essential.
Communication. Must be an expert written communicator, documenter and a thoughtful speaker and conversationalist.
Ownership. Happy to accept both responsibility and accountability.
Self-discipline and stamina. Gets stuff done, keeps going and keeps up with the pace.
Resilient with a desire to make a difference: we are in the business of innovation in an industry that's famously slow to innovate. Persuading lenders to change how they operate is an uphill task. The candidate must be willing to be told no over and over and over again yet still be willing to try again