- To be responsible for the complete and proper execution of repair orders by the technicians in accordance with Client guidelines and stipulations
- To carry out regular internal quality tests using forms provided
- To ensure perfect quality, through the use of proper utilisation of workshop equipment and facilities
- Road test the car together with the customer in order to diagnose the complaint
- Check that the correct job numbers are entered according to the latest KSD
- Keep accurate records for the "W†time by making sure of proper clocking in and out by the technicians for each repair job.
- Check the CPS to make sure that all finished cars are out of the system in order to update the workshop capacity for new appointments.
- Check the data entries on for MTM for each job line and the recording of time cards and "W†times
- To manage, instruct and motivate staff members under your supervision
- To be responsible for the operation and traffic safety of customer vehicles within the framework of the repair work
- To provide expert support for the technicians in the diagnosis of difficult repairs
- To manage, instruct and motivate staff members under your supervision
- To ensure efficient information flow for all productive staff
- To be responsible for cleanliness in the workshop area
- To check the quality and punctuality of all repair and maintenance work ordered from external service providers
- To organise order management according to technician qualifications in co-ordination with the controller
- To co-ordinate information with time scheduling / service advisors in the event of order extension / delays; to obtain feedback regarding utilisation rate
- To organise parts supply for technicians
- To observe the applicable Terms and Conditions of Repairs
- To ensure optimum use of work bays in the workshop (according to technician and apprentice qualifications)
- To check proper handling and storage of waste products and materials in accordance with waste-disposal regulations and environmental law
- To monitor and organise order and cleanliness in the Service department
- To ensure compliance with regulations governing safety at work and accident prevention
- To work flexible hours depending on the workload
- To maintain RSM and Client standards at all times.
- To manage the wash bay area and ensure maximum utilisation and efficiency
- To carry out all of the above functions in a professional manner and maintain the ideal of team spirit and inter-colleague co-operation.
- To report to the Service Manager any and all short falls recognised within the scope of fulfilling the abovementioned duties.
