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Training Manager-#1728

Client Information

50-100

Job Information

Training Manager

PURPOSE OF THE JOB:

  • The Trainer/Training Manager is responsible for the brand business success and image in implementing the training plan, maintaining the new brand standards of customer service and store presentation. S/he is in charge of planning, executing the training plan in line with the brand strategy and marketing calendar to deliver a total new brand experience and image.

 

ACCOUNTABILITIES

Training (70%)

  • Plan and execute training plan, instore support and coaching for brand makeup artists following NARS training guidelines and standards
  • Keep track of artist individual and counter performance to make sure the achievement of training KPI (IPT, ATS, productivity, performance and development, certification)
  • Work alongside and coach the field trainer
  • Work with Brand Manager, Counter Managers on Artist Recognition and Retention Program, Succession and Career Development plan for each individual artist including Counter Manager
  • Responsible for recruiting and developing artist skill sets (Retail, Communication, Makeup, Event)
  • Assist in and once certified by the brand, represent the brand in keying events, photoshoots, artistry requests from relevant partners (internal, retailer, media, industry)

Marketing (10%)

  • Coordinate with Marketing in planning the training and counter activities in line with marketing calendar and events within the standards outlined by Global Marketing and Events
  • Ensure proper training for anniversary dates of marketing activity, new launches
  • Train manager/artist to assist with Event implementation.

 

Merchandise (5%)

  • Train Counter/Store Managers to uphold merchandising expectations and develop standard of visual excellence

 

Customers and other external relationships (5%)

  • Display excellent customer services skills to the team
  • Quickly and effectively resolve customer issues
  • Establish relationships with VIP customers to understand market needs
  • Internally, work closely with cross-functions team (HR, Finance, Logistics, Operations, etc.)
  • Externally, build and maintain a positive relationship with retailer, partners

 

Human resources development (10%)

  • ' Recruit Counter/Shop Managers and assist with makeup artist recruitment as required to meet brand standards
  • Provide direction, on-going training, coach Counter/Shop Managers to develop and motivate team
  • Provide clear and constructive feedback on regular basis to Counter/Shop Manager and artist on their performance
  • Communicate clearly the customer service objective to managers and artists
  • Provide an atmosphere that motivates, encourages and challenges Counter/Shop Managers and staff to achieve excellence
  • Review, assist in performance reviews

 

Others

  • Adhering to and providing the examples for the brand standards regarding customer service expectations and image

 

REQUIRED KNOWLEDGE/EXPERIENCE

  • Great makeup artistry, communication and retail skills. Experience in running and managing stores and working within the cosmetics industry
  • Experience as a trainer/Training Manager in cosmetics industry
  • Education: Minimum high school education, college background preferred
  • Job-Related Experience:Previous experience in cosmetics field preferred. Specialty store management background a plus. Leadership, training, public speaking experience needed.
  • Job Related Experience:Three years training experience, cosmetics preferred, one-two years management experience required
  • Analytical/Interpretive Skills:Training and coaching new and existing employees. Ability to council employee conflicts and to function in a fast paced environment.Embrace the company’s corporate philosophy.
  • Communication Skills:Excellent communication, leadership and organizational skills.Comfortable managing and supervising people.
  • Professional attitude and ability to be flexible and deal with change.
  • Effort: This position requires excellent communication skills to be performed on a daily basis. The ability to analyze, work with numbers and excel formula is required

 

MAJOR CHALLENGES

  • Training on product knowledge and sales skills and ongoing coaching at store/counter
  • Set and maintain the discipline within the team and across counters in terms of customer service, image (merchandising, dress code, counter management) within the brand guidelines and standards
  • Leadership, the ability to motivate, manage and develop people

General Information

Ho Chi Minh

Comestic

Manager

Education / Training

Negotiate

Contact Us

Training Manager job closed

Minh Nguyen

minh.nguyen@headhuntvietnam.com

+84 (028) 38244744- ext 113

Training Manager

Negotiate

Ho Chi Minh

Comestic

Education / Training

Manager

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