JOB TITLE: Technical Service
JOB GRADE: Executive
REPORTS TO (JOB TITLE): R&D Manager
DIRECT REPORT: R&D Manager
FUNCTION: Visit customer and solve technical trouble shots at customer site.
MISSION: Working closely with sales & R&D team to support customers in term of product knowledge and solving technical problems
ROLES & RESPONSIBILITIES:
- Do demonstrations & trial with bakers at customer site.
- Visit customer with sales team for trouble shot and customer’s demand.
- Test new product in the market with R&D and Sales strategy.
- Respond for customer complaints.
KEY PERFORMANCE INDICATOR:
- 10% of new business revenue (new customer, new product).
- Respond 100% customer complaints.
- Achieve 90% total sales target in term of volume and revenue monthly.
- Internal: R&D, Sales, Marketing, Accounting.
- External: Artisans, bakers, bakery shop,
- Food background good
- Baking skill Good
- Computer skill Fair
Experience: 1-3 years. Had been worked at baking in hotel or bakery store before. Can make from basic to advance bread and cake
Qualification: Food or chemical engineer, Know baking application is an advantage
Languages: required Vietnamese, know common English will be an advantage.