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Service Manager-#504

Client Information

100-500

Our client leading Car Company in Vietnam

Job Information

Service Manager


Duties

Operation Management   

  • Lead and motivate the Service team to ensure and improve the operation procedure of Service includes Service activities in the areas of Indoor / Outdoor / spare parts /  call center / marketing for their individual development and company’s profits.
  • Supervise and enhance the results of the Service activities for increasing the turnover and company profits. Monitor daily revenue collection as per budget.
  •  Monitor and control the completion /response time of service works if needed.
  •  Monitor and improve customers’ satisfactions by providing intelligent solutions to all requests, feedback, complaints and suggestions of customers’ activities.

Spare parts Management

  • Coordinate with the Parts dept. and ensure availability of spare parts for servicing in time.
  • Understand and ensure the spare parts are not over stocked  or under stocked ( Stock level is  monitored )  
  • Coordinate with Parts Dept for periodic review of stocks and support to Parts plans.
  • Assets Management
  • Control and monitor the Service assets such as vehicles / tools / equipments are in place and utilized by the Service technicians.
  • Control and ensure that there is no wastage and accounting is done for the proper usage of consumables, tools and spares by the Service technicians.

Business Management       

  • Control and apply necessary actions in the Service dept. to achieve the revenue targets as per the budget set forth by BOM.
  • Schedule and implement the marketing plans for customer’s satisfaction and company profits.
  • Check and ensure the results of each service activity is resulting  in improvement of revenue and profitability 
  • Control and enhance the performance sustainability of the Service technician team towards the budgeted profitability
  • Make and apply the new service methods and strategies to reduce the cost of Service under the budget.
  • Prepare and implement the new service plans for sustainability and development.

Manpower development 

  • Understand and provide the technical training programs to the Service team on new products, technical improvements.
  • Evaluate and cooperate with Hr. Dept. to provide the training
  • Programs to the need of soft skills (like Communication skills, customer handling skills, telephonic skills, etc…)  
  • Organize and drive the regular periodical meeting with the Service team for their development and improvement

Customer handling

  • Provide support in handling customers for correct price, fair treatment, problem solve alternatives….for customers’ satisfactions.
  • Check and monitor the customer’s feedback and take corrective actions 
  • Ensure the process of service operation on constantly measuring customer satisfaction and continuous improvement in place

Coordination and others

  • Coordinate with Marketing/sales Dept. in case of escalation
  • Coordinate with Parts dept. for availability of spare parts
  • Coordinate with HR for support functions and smooth operations such as the clean appearance of Service team, courteous and polite attitudes to the customers.
  • Check and maintain the Service areas as the workshop / office / floor / stores in the clean condition.
  • Control and ensure the entire service team upholds the company  procedures and policies
  • Prepare and make the requested reports on financial, revenue, load, response / completion time, escalation, customer satisfaction, productivity, etc and presented it to the BOM

Requirements:

  • Bachelor Degree in engineering pedagogy, Polytechnic or equivalent level of professional training
  • Minimum of 10 years’ experience in the Automotive or related industry, Minimum 5 years of relevant experience in Management Position on wholesale and retail levels e.g. Service Manager

 

General Information

Ha Noi

Other

Manager

Sales - Account Management - Client Services

Competitive

Contact Us

Service Manager job closed

Pham Phuong Thuy

thuy.pham@headhuntvietnam.com

+84(08)38244744- ext 113

Service Manager

Competitive

Ha Noi

Other

Sales - Account Management - Client Services

Manager

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