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Senior Manager, Retail Vertical - #1473

Client information

> 2000

a global performance management company

Job information

Senior Manager, Retail Vertical

THE JOB BRIEF

Business Development

  • Identify areas of business opportunity and growth for the business unit
  • Maintain and further foster relationships with current clients
  • Develop plans to cross sell and introduce new services to current clients
  • Build the company’s positive image through active participation in professional associations and industry conferences / seminars
  • Contribute to new business initiatives and participate in the development and launch of new services
  • Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
  • Provide continuous feedback on competitive activities within assigned clients

Financial Management

  • Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
  • Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
  • Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
  • Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
  • Manage the cost of jobs within present budget restrictions

Client Servicing

  • Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
  • Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
  • Ensure the implementation of Client Management Process for the assigned accounts and be able to add
  • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
  • Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
  • Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
  • Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
  • Ensure team members are trained to handle client requirements
  • Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division

People Management

  • Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
  • Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
  • Establish high standards of performance and hold associates firmly accountable for meeting those standards
  • Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
  • Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
  • Act as coach, guide and mentor to employees
  • Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
  • Establish a strong team environment focused on exceeding internal and external client requirements
  • Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
  • Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment

DESIRED SKILLS AND EXPERIENCE

  • Bachelor degree;
  • At least 8-years experienced in FMCG (marketing / sales), research-related industry or retail industry experience desired; experience in FMCG modern trade retail will be highly appreciated
  • An associate who is extremely hands-on with data and can work on Company’s Advisor software efficiently.
  • Will be responsible for accuracy of regular reports shared to clients and should generate presentation on a monthly basis with the team.
  • Being extremely client-centric is a must.
  • Perseverance, dedication and willing to work long hours during delivery time is desirable.
  • A person with high Emotional-Quotient is a must.
  • Expert knowledge of statistics and multivariate analysis; Consumer Package Goods background
  • Expert knowledge of research techniques and methodologies
  • Effective writing skills

General information

Ho Chi Minh

Market research

Manager

Sales - Account Management - Client Services

Negotiate

Contact us

Senior Manager, Retail Vertical job closed

Mr. Nam Hoang OR Minh Nguyen

nam.hoang@headhuntvietnam.com OR minh.nguyen@headhuntvietnam.com

0907758782 OR +84 (028) 38244744- ext 113

Senior Manager, Retail Vertical

Negotiate

Ho Chi Minh

Market research

Sales - Account Management - Client Services

Manager

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