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Senior Manager, Client Service - Retail Vertical-#1519

Client Information

>2000

a global performance management company

Job Information

Senior Manager, Client Service - Retail Vertical

Business Development

  • Identify areas of business opportunity and growth for the business unit
  • Maintain and further foster relationships with current clients
  • Develop plans to cross sell and introduce new services to current clients
  • Build the company’s positive image through active participation in professional associations and industry conferences / seminars
  • Contribute to new business initiatives and participate in the development and launch of new services
  • Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
  • Provide continuous feedback on competitive activities within assigned clients

Financial Management

  • Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
  • Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
  • Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
  • Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
  • Manage the cost of jobs within present budget restrictions

Client Servicing

  • Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
  • Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
  • Ensure the implementation of Client Management Process for the assigned accounts and be able to add
  • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
  • Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
  • Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
  • Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
  • Ensure team members are trained to handle client requirements
  • Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division

People Management

  • Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
  • Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
  • Establish high standards of performance and hold associates firmly accountable for meeting those standards
  • Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
  • Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
  • Act as coach, guide and mentor to employees
  • Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
  • Establish a strong team environment focused on exceeding internal and external client requirements
  • Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
  • Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment

General Information

Ho Chi Minh

Market research

Manager

Operation

Negotiable

Contact Us

Senior Manager, Client Service - Retail Vertical job closed

Mr. Nam Hoang OR Minh Nguyen

nam.hoang@headhuntvietnam.com OR minh.nguyen@headhuntvietnam.com

0907758782 OR +84 (028) 38244744- ext 113

Senior Manager, Client Service - Retail Vertical

Negotiable

Ho Chi Minh

Market research

Operation

Manager

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