Business Development

• Identify areas of business opportunity and growth for the business unit
• Maintain and further foster relationships with current clients
• Develop plans to cross sell and introduce new services to current clients
• Build the company’s positive image through active participation in professional associations and industry conferences / seminars
• Contribute to new business initiatives and participate in the development and launch of new services
• Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
• Manage the cost of jobs within present budget restrictions

Client Servicing

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
• Ensure the implementation of Client Management Process for the assigned accounts and be able to add
• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
• Ensure team members are trained to handle client requirements
• Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division

People Management

• Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
• Act as coach, guide and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
• Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment