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Senior Customer Service-#2133

Client Information

100 -500

Our Client is as a world-class provider of innovative logistics and supply-chain services and solutions

Job Information

Senior Customer Service

Qualifications
1. Bachelor’s Degree holder, major in Economics, Foreign Trade, Sea Transport is an advantage
2. Good command of written/spoken English, Chinese language capability will be an advantage.
3. Proficiency in computer literates, such as Excel, Word, Outlook, and PowerPoint.
4. Good communication skill, customer focused, achievement driven, teamwork and able to work under pressure.
5. Experience in shipping and/or logistics related field is a priority.
 

Job accountabilities:

- Booking and PO management:

  • Coordinate with vendor and customer in receiving bookings
  • Check PO details and confirm booking to vendors
  • Place booking with carrier (Ocean/Air), prepare loading plan
  •  Update systems – sending Pre-advice/post advice
  • Submit shipping instruction to carrier, prepare FCR/ Bill of lading
  • Issue invoice to shipper/vendors and settle payment to carriers
  • Receive and check documents submitted by vendors before sending to consignee or uploading in system
  • Update reports as requested by customers and supervisors
  • Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems before/after shipment on board

- Take part in/handle new customer implementation, vendor workshop, vendor training, customer conference meeting

- Collecting customer and market ‘s feedback for management review and/or suggesting ways to enhance work efficiency

- Up-selling/Cross-selling company services.

- Handle other tasks assigned by team leader or Manager.

 

General Information

Ho Chi Minh

Logistic

Experienced

Customer Service

Negotiable

Contact Us

Senior Customer Service job closed

Thien Tran

thien.tran@headhuntvietnam.com

0932015695

Senior Customer Service

Negotiable

Ho Chi Minh

Logistic

Customer Service

Experienced

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