-Active participation and identification of prospective projects though regular contacts with customer (face to the customers) within the concerned market segment.
-Able to gather specific information (competitors, budget, comm/tech adv/disadv, etcâ€¦) to increase chances of order.
-Promote products & solutions and manage offers:
-Present & provide technical information necessary to the customers
Follow-up on offers
-Follow- up of offers with customers and keep project information on CRM modules updated
Finalize on contracts:
-Lead contract negotiations with support of other department (Finance, PEC, Logistics, etc). Transfer project details to support team and ensure smooth transition for project execution.
Follow-up on Customer:
-To lead project kick off meeting and facilitate project manager during project handover for execution.
-Keep regular contacts with customer to ensure satisfaction before and after delivery. Work closely with back support team (TC, finance, marketing, logistic) to ensure customer satisfaction.
-Manage debt collections for assigned accounts in line with companyâ€™s expectation.
-Be the single face to the customer, i.e. be responsible for specific customer portfolio acting within the concerned segment, lead, co-ordinate or be aware of any action done towards any customer of his portfolio.
-Maintaining relationship with customer and relevant players (local country authorities, potential partners, representatives, project consultants, financial community, etc.) beyond the project-related contacts of the Businesses
-Developing an extensive knowledge of customer organizations (structure, decision-making process, etc) and action plan for each customer.
-Master SE equipment knowledge and targeted solutions
-Have sufficient knowledge of all SE products and targeted solution in order to promote package / turn-key solution to any customer in its segment
-Review and update project status regularly in Bridge Front Office (bFO). Ensure project information is exhaustive and useful to support key strategic decisions.
-Education: University degrees â€“ Electrical or Automation Engineer
-At least 2 years experience in working with relevant end-users, Consultants, Contractors.
-Specific knowledge: Electrical Distribution, EMCS
-Good understanding of market needs and market players.
-Understand companyâ€™s products and competitorâ€™s.
-Knowledgeable in opportunity management and account management.
-Good command of spoken and written English. Computer literate and presentation skills
-Attention to detail, Self-Starters, ability to learn, good communication skills and result-oriented
-Able to work under pressure and willing to travel within assigned territory and overseas