I - Responsibilities:

 

 

• Continuously provides employees with verbal recognition, direction, and support.
• Trains and empowers employees to exercise good judgment to make decisions regarding service quality, and customer satisfaction by adhering to company training standards.
• Monitors/coaches employees on performance, compliance with procedures and workload
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.
• Ensure employees follow safety, sanitation and security procedures
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance
• Schedules breaks and zone assignments for Retail employees during the shift
• Completes Opening and/or Closing Checklists
• Balances staffing levels and labor costs to achieve a cost-effective plan for running the shop
• Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage.
• Observes employees while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.
• Conducts retail inventory
• Conducts retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe

 

 

II – Minimum requirement:

 

• Top performer and trainer within department. Full time employee.
• Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
• Must be at least 28 years of age.

 

 

 

III – Leadership:

 

• Self Accountability
• Innovation
• Problem Solving
• Modeling
• Strategic Thinking
• Communication
• Coaching and Development
• Impacting and Influencing

 

 

IV – Contact information:

Cao Thi Hong Phuc – Senior Recruiter

Viet Thai International Joint Stock

135/37/50 Nguyen Huu Canh, Ward 22, Binh Thanh Dist.

Tel: 848 – 35127355 Email: phuc.cao@vtijs.com