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Operations Manager-#83

Client Information

50-100

Job Information

Operations Manager

Job Description

  • To work under the Fleet & Operations Manager to run Operations systems and processes to comply with company standards and reporting requirements.
  • To lead Operations team to deliver the best service quality to customer and to improve the service qualities continuously.
  • To manage and train customer service staffs and drivers to deliver the highest service level.
  • To lead Driver team to develop drivers' policies and procedures, safety program, etc.
  • To handle customer service issues when needed.
  • To manage all rental operations in the company's assigned system through co-operation with the Fleet Manager.
  • Together with Fleet Manager to ensure the most effective utilization and turnaround of vehicles and in accordance with reservation profile and customers needs; to ensure vehicles provided to customers are in perfect condition in accordance with company standards.
  • To lead Rental team to manage key customer relationships and to assist and support staff in dealing with customer issues and complaints.
  • To screen, test and hire talents based on criteria agreed upon by the management team.

Requirement

  • University Degree in management or related field.
  • Minimum 5 years of automobile & service industry experience at management level.
  • Possesses hands-on practical knowledge of car rental and driver operations.
  • Very good understanding of customer service in car leasing business.
  • Superior problem-solving skills.
  • Ability to manage multiple tasks effectively & efficiently.
  • Possess high-level ethics and integrity.
  • Strong leadership skills.
  • Good in English. Ability to speak Japanese or Mandarin Chinese is preferable.

General Information

Ho Chi Minh

Logistic

Competitive

Contact Us

Operations Manager job closed

Mr. Nam Hoang

nam.hoang@headhuntvietnam.com

0907758782

Operations Manager

Competitive

Ho Chi Minh

Logistic

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