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Master Coach - Freelancer-#1738

Client Information

50-100

specialize in automotive retail

Job Information

Master Coach - Freelancer

The Master Coach will be expected to succeed at the following tasks:

  • Analyze retailer customer satisfaction, business performance, process and personnel with the objective of identifying strengths and opportunities to improve.
  • In conjunction with retailer leadership and personnel, develop and agree on an action plan to tackle the areas of improvement and support in the sustainment of the action plan.
  • Engage with Dealer Principals / Heads / Management in consulting and driving dealership profitability and process efficacy as per the agreed cadence/plan.
  • Motivate and facilitate the implementation of the action plan and the development of a continuous improvement mindset within the retailer team with the main objective of improving customer satisfaction.
  • Follow up on the implementation of the agreed actions and measure results in terms of customer satisfaction.
  • Coach retailer personnel on how to improve customer handling process, skills and attitude.
  • Develop retailer personnel leadership, team spirit, and problem-solving skills.

To apply for this position, the following are the requirements:

  • 10+ years Direct experience in Automotive business or Dealership environment (Sales & Aftersales)
  • Previous experience in retailer coaching and sales/after sales process improvement with the objective of improving Profit, Customer Satisfaction in the automotive industry are a must.
  • Certified coach by an industry recognized body will be a plus.
  • Proficiency in all MS Office tools is required.
  • Comfortable with a fast pace of change, while ensuring continuity of current activities.
  • Ability to perform formal analysis and provide written interpretations of findings.
  • A flexible and yet structured and logical approach; able to handle multiple tasks, think and plan ahead and build in contingencies.
  • Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.
  • Ability to work independently with multidisciplinary and multi-cultural teams.
  • Ability to work on objectives
  • Excellent communication skills.
  • Mid-level English language skill required (written and spoken).

Working Time: 8 hours/ per day & 5-6 days per month.

Net salary per day + allowances for traveling.

General Information

Ho Chi Minh

Automotive

Manager

Education - Training

Negotiate

Contact Us

Master Coach - Freelancer job closed

Ha Doan

ha.doan@headhuntvietnam.com

0909120982

Master Coach - Freelancer

Negotiate

Ho Chi Minh

Automotive

Education - Training

Manager

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