Requirements

Educational Level: University Graduated

Work Experience: Min 5 years

Specialty/Qualification: Engineering / Information Technology

Skills:

- Good understanding of IT components including infrastructure and applications.

- Hands-on experience in configuring, troubleshooting and maintaining hardware including server, storage, network and data-center.

- Hands-on experience in configuration, administration and supporting of MS servers, MS exchange, Active Directory and computer network equipment (routers, switches, firewall, proxy servers).

- Hands-on experience in virtual server configuration and Storage Area networks.

- Hands-on experience in administrating and supporting IT Tools and systems.

- Certifications in Microsoft and other related technologies are preferable.

- Competency in Microsoft applications including Word, Excel and Outlook.

- Self motivation and ability to work with minimum supervision.

- Strong organizational and troubleshooting skills

- Good communication skills  and fluent in English language

Competency: 

Competency	common	in particular
Achievement orientation *	✔
Challenge *	✔
Inter-personnel *	✔
Professional skill, Knowledge *		✔
Decision-making, Judgment *		✔
Planning, Creativity *		✔
Negotiation *	✔
Development others *	✔

* Definition is described in “Competency reference of NSRP Performance Appraisal.

Responsibility

-        To supervise the installation, support and to ensure good working condition of server and storage hardware and software infrastructure.

-        Evaluate new requirements for IT Systems and propose improvements to current IT Systems.

-        Administer IT systems like e-mail server(s), domain controllers, anti-virus, firewall, proxy.

-        To supervise infrastructure provisioning activities such as OS patching, virtual machine creation.

-        To ensure up to date documentation system configuration documentation and manuals up-to-date.

-        Monitor IT infrastructure components including server, storage, data center, network for anomalies and perform remedy actions to resolve.

-        To ensure level 2 support by analyzing, troubleshooting and resolving issues related to NSRP’s IT infrastructure that includes server, storage, network and other IT Systems.

-        Escalate unresolved issues to level 3 support and coordinate with level 3 support personnel till resolution.