• Drive operations to optimize efficiency and maximize profitability
• Supervise Operation team, maintain and enhance a high quality work-flow of the Call Centre operations
• Manage administer and evaluate all operations related functions and activities.
• Lead and monitor administrative team to achieve quality improvements
• On-board and initiate new projects to ensure success at managing processes and functions
• In reference to business-consulting: incorporate high quality content into side and meet clients’ expectations and deadlines.
• In conjunction with General Director and Senior Management team implement company strategy
• Monitor and support monthly, quarterly reports/ annual reports
• Support on quotation, offer, and contract.
• Consulting on issues related to company business and advice for Call Centre Division Director
• Create / adjust the internal reports.
• Make budget, forecast as request.
• Support all departments about legal issue.
• Access to confidential information.
• Responsible for all administrative and commercial processes within the company

RESPONSIBILITIES: 

• Careful and correct creation of the reports, balance sheets and documents.
• Do correct translations, if any
• Keep information secret
• Provide all legal documents, reports and other information for authorities
• Inform monthly the Division Director about the financial situation of the company

JOB REQUIREMENTS:

• University Graduated
• Project Management skill
• Experiences at least 03 years in Call Center/ Inbound-Outbound/ Help desk service
• Creative, proactive, dedicated, committed & passionate
• Strong influencing skills, leadership, ability to communicate across functions & company at various levels
• Good in managing complexity