Direct customer service
· Ensure that the team meets customer expectations for direct service according to standards
· Handle all customer feedback
Indirect customer service
· Ensure efficient and effective garment flow, aiming to increase sales
· Ensure and optimise the allocation of garments and products based on business needs
· Ensure all sales campaigns and activities are run according to standards
· Ensure high quality, commercial garment presentation together with Visual team
Drive sales targets
· Ensure that the sales budget is kept to
· Identify opportunities to increase customer satisfaction and sales
· Perform sales follow-up and initiate actions to reach the sales target
· Manage stock levels and take key decisions about stock control
Recruitment, training & development
· Execute and follow up on recruitment of your department team
· Evaluate and develop all colleagues in your department
· Organise, provide and carry out training initiatives for all colleagues in your department team
· Execute performance reviews and follow-ups
Communication & legal requirements
· Update the whole store team on business performance, new initiatives and other relevant issues
· Assess and ensure the professional and personal needs of colleagues in your department are met and initiate action accordingly
· Follow up on Store KPIs and initiate actions to reach store goals and budgets
· Plan staff and organise your department according to business needs and budget
Security
· Ensure employee and customer safety
· Resolve health & safety, legal and security issues
· Prevent loss
General Director
+84 (0)28 73001519 ext 201 nam.hoang@headhuntvietnam.com https://linkedin.com/in/hoangvannam