• Able to handle large volume of business transactions effectively and efficiently.
• Possess good organizational and analytically skills.
• Multi-task oriented.
• Able to work under minimum supervision, handle work pressure, with proactive and initiative attitude.
• Experience in marketing or sales activities is an added advantage.
• Must be customer and result oriented.
• Able to work with a team of people locally and regionally.
• Possess excellent interpersonal and communication skills and problem solving abilities.
• Strong computer skills in Microsoft Office.
• Must be able to speak fluently and write professionally in tri-lingual, (ie) English, Chinese and Vietnamese.
• Provide professional and excellent services to customers and co-ordinate with various internal departments (in Malaysia and VN) to ensure their requirements are met with satisfaction.
• Interact with internal and external customers in a courteous and professional manner.
• Deliver responsibilities and duties in accordance with company policies and procedures.
• Demonstrates the ability to handle difficult situations in a professional manner.
• Show initiative to continuously improve efficiency and effectiveness in his/her direct work area as well as others in the Customer Service Team.
• Respond to customers complaints efficiently and provide solutions and corrective actions
• Respond promptly to urgent and difficult demands from customers.
• Interact professionally and effectively with different nationalities. Customers’ staff who are Taiwanese and Vietnamese. Buyers who are American and Vietnamese. Client's staff who are English-speaking (American and Philippines), Chinese-speaking (Taiwanese and Chinese) and Vietnamese.

 

Provide routine customer service functions, which include:

- Input customer orders promptly and accurately.

- Follow-up on delivery status and delivery date.

- Handles customer inquiries promptly.

- Process sample orders.

- Process goods return.

- Handles Quality Alert and follow-up on status.

- Co-ordinates on pricing request with Malaysia.

- Tracking of outstanding orders.

- Handles system sheets function

 

• Work closely with account managers to fulfill customer requirements or other related support issues.
• Functions as the interface between the customer with the various departments (ie) R&D, QC, Color Studio, Finance and Sales.
• Communicate and implement effectively company’s Customer Service Policy.
• Communicating courteously with customers by telephone, email, fax, letter or even face-to-face when needed.
• Handling customer complaints, investigating and resolving problems faced by customer in line with company policy.
• Keeping accurate records of discussions or correspondence with customers.
• Periodic discussion and meeting with other managers on possible improvements to customer service.
• Creative thinking, and able to come up with new ideas to improve customer service standards.
• Resolves customer complaints, by means of analyzing the situation and determine the best use of resources.
• Always keep up with the changes on products and processes in order to provide the most accurate data and service to the customers.
• Prepare analysis reports, by products, by customers, timely and accurately: regular and ad-hoc
• Handles ad-hoc assignments by CS Manager