- Able to handle large volume of business transactions effectively and efficiently.
- Possess good organizational and analytically skills.
- Multi-task oriented.
- Able to work under minimum supervision, handle work pressure, with proactive and initiative attitude.
- Experience in marketing or sales activities is an added advantage.
- Must be customer and result oriented.
- Able to work with a team of people locally and regionally.
- Possess excellent interpersonal and communication skills and problem solving abilities.
- Strong computer skills in Microsoft Office.
- Must be able to speak fluently and write professionally in tri-lingual, (ie) English, Chinese and Vietnamese.
- Provide professional and excellent services to customers and co-ordinate with various internal departments (in Malaysia and VN) to ensure their requirements are met with satisfaction.
- Interact with internal and external customers in a courteous and professional manner.
- Deliver responsibilities and duties in accordance with company policies and procedures.
- Demonstrates the ability to handle difficult situations in a professional manner.
- Show initiative to continuously improve efficiency and effectiveness in his/her direct work area as well as others in the Customer Service Team.
- Respond to customers complaints efficiently and provide solutions and corrective actions
- Respond promptly to urgent and difficult demands from customers.
- Interact professionally and effectively with different nationalities. Customers’ staff who are Taiwanese and Vietnamese. Buyers who are American and Vietnamese. Client's staff who are English-speaking (American and Philippines), Chinese-speaking (Taiwanese and Chinese) and Vietnamese.
Provide routine customer service functions, which include:
- Input customer orders promptly and accurately.
- Follow-up on delivery status and delivery date.
- Handles customer inquiries promptly.
- Process sample orders.
- Process goods return.
- Handles Quality Alert and follow-up on status.
- Co-ordinates on pricing request with Malaysia.
- Tracking of outstanding orders.
- Handles system sheets function
- Work closely with account managers to fulfill customer requirements or other related support issues.
- Functions as the interface between the customer with the various departments (ie) R&D, QC, Color Studio, Finance and Sales.
- Communicate and implement effectively company’s Customer Service Policy.
- Communicating courteously with customers by telephone, email, fax, letter or even face-to-face when needed.
- Handling customer complaints, investigating and resolving problems faced by customer in line with company policy.
- Keeping accurate records of discussions or correspondence with customers.
- Periodic discussion and meeting with other managers on possible improvements to customer service.
- Creative thinking, and able to come up with new ideas to improve customer service standards.
- Resolves customer complaints, by means of analyzing the situation and determine the best use of resources.
- Always keep up with the changes on products and processes in order to provide the most accurate data and service to the customers.
- Prepare analysis reports, by products, by customers, timely and accurately: regular and ad-hoc
- Handles ad-hoc assignments by CS Manager