Job 2703 Customer Service Manager

Our client is leading agriculture MNC

Implement and deployment of the customer care program.
Proposed solutions to support sales development capabilities.
Implement and deploy Commercial and Marketing Dept. events.
Support other Marketing activities
Set up plans for Club members upon 2 key crop seasons Summer-Autumn and WinterSpring for all events.
Improve the customer service experience and customer engagement.
Take ownership of customer issues with the company and following problems through to resolution.
Set clear missions and deploy strategies towards customer service.
Develop service procedures, policies and standards.
Keep accurate records and document customer service activities.
Keep ahead of competitor developments and apply best practices for areas of improvement for customer service.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved CS budget.
The ability to maintain calm under pressure.
Computer literacy in order to prepare proposal, reports and results of the event/activities