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Customer Service Manager-#2703

Client Information

100-500

Our client is leading agriculture MNC

Job Information

Customer Service Manager

  • Implement and deployment of the customer care program.
  • Proposed solutions to support sales development capabilities.
  • Implement and deploy Commercial and Marketing Dept. events.
  • Support other Marketing activities
  • Set up plans for Club members upon 2 key crop seasons Summer-Autumn and WinterSpring for all events.
  • Improve the customer service experience and customer engagement.
  • Take ownership of customer issues with the company and following problems through to resolution.
  • Set clear missions and deploy strategies towards customer service.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service activities.
  • Keep ahead of competitor developments and apply best practices for areas of improvement for customer service.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved CS budget.
  • The ability to maintain calm under pressure.
  • Computer literacy in order to prepare proposal, reports and results of the event/activities

 

General Information

Dong Nai

Agriculture

Manager

Customer Service

negotiable

Contact Us

Thanh Trang OR Ha Doan OR Thuy Pham

trang.dao@headhuntvietnam.com OR ha.doan@headhuntvietnam.com OR thuy.pham@headhuntvietnam.com

+84 (028) 38244744 - ext 116 OR 0909120982 OR 0932011590

Customer Service Manager

negotiable

Dong Nai

Agriculture

Customer Service

Manager

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