Job Description:

• Customer support:
  • Deployment and training new customers
  • Conducting service support to external stakeholders when required with excellent service quality
  • Professional and engaging dealings with customers over the phone, via email and in person.
  • Work mainly with CRM.
  • Action leads, customer inquiries and complaints in an appropriate manner.
  • Deliver several data analytics on external stakeholder activities and performance.
  • Contribute to improve customer experience.
• Network compliance:
  • Merchant on phone contact: scheduling phone call to merchant for new update and deliver necessary guidance (if required)
  • Merchant training (if needed).
• Administration:
  • Contract management
  • Payment collection verification.
  • Follow up on claim process and dispute resolution.
• And other tasks assigned by Operations Manager to support the company’s business.

Requirements:

• 5-8 years experience in a similar function in automotive service industry or fleet management services. Candidates who have specific certificate related to Customer service are prioritized.
• Excellent communicator.
• Able to document and develop strong processes.
• Excellent IT soft skills (Office & CRM)
• Ability to problem solve and take responsibility for a process area.
• Engaging interpersonal skills in person and over the phone.
• Proven customer service and telephone sales skills.
• Pay high attention in details
• Able to listen and respond to needs of others.
• Ability to organize and prioritize multiple tasks. Diligent and ensure tasks are fully completed.
• Committed and passionate about developing a career in a professional business environment.
• Able to travel frequently across the country.
• Languages required: Vietnamese and English (good level)