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Customer Service Manager-#2626

Client Information

100-500

Our client provides e-payment solution designed for professional fleet expenses.

Job Information

Customer Service Manager

Job Description:

  • Customer support:
    • Deployment and training new customers
    • Conducting service support to external stakeholders when required with excellent service quality
    • Professional and engaging dealings with customers over the phone, via email and in person.
    • Work mainly with CRM.
    • Action leads, customer inquiries and complaints in an appropriate manner.
    • Deliver several data analytics on external stakeholder activities and performance.
    • Contribute to improve customer experience.
  • Network compliance:
    • Merchant on phone contact: scheduling phone call to merchant for new update and deliver necessary guidance (if required)
    • Merchant training (if needed).
  • Administration:
    • Contract management
    • Payment collection verification.
    • Follow up on claim process and dispute resolution.
  • And other tasks assigned by Operations Manager to support the company’s business.

Requirements:

  • 5-8 years experience in a similar function in automotive service industry or fleet management services. Candidates who have specific certificate related to Customer service are prioritized.
  • Excellent communicator.
  • Able to document and develop strong processes.
  • Excellent IT soft skills (Office & CRM)
  • Ability to problem solve and take responsibility for a process area.
  • Engaging interpersonal skills in person and over the phone.
  • Proven customer service and telephone sales skills.
  • Pay high attention in details
  • Able to listen and respond to needs of others.
  • Ability to organize and prioritize multiple tasks. Diligent and ensure tasks are fully completed.
  • Committed and passionate about developing a career in a professional business environment.
  • Able to travel frequently across the country.
  • Languages required: Vietnamese and English (good level)

General Information

Ho Chi Minh

IT

Manager

Customer Service

40.000.000 - 60.000.000 VND

Contact Us

Customer Service Manager job closed

Thi Duong OR Nga Vũ

thi.duong@headhuntvietnam.com OR nga.vu@headhuntvietnam.com

0947691901 OR 0909 39 05 89

Customer Service Manager

40.000.000 - 60.000.000 VND

Ho Chi Minh

IT

Customer Service

Manager

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