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Customer Service Manager-#2278

Client Information

100-500

Our client is leading agriculture MNC

Job Information

Customer Service Manager

  • To set up and develop the impact of Farmer Club and Farmer Net Work
  • Implement and deployment of the customer care program
  • Proposed solutions to support sales development capabilities.
  • Implement and deploy Commercial and Marketing Dept. events.
  • Support Marketing activities
  • Will be in charge as emcee in events held by company
  • Set up clear plans for Club based on 2 key seasons SA and WS for all events as well as CS based on Club policies.
  • Improving the customer service experience and creating engaged customers.
  • Taking ownership of customer issues with the company and following problems through to resolution.
  • Set clear missions and deploy strategies towards customer service.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service activities.
  • Keep ahead of competitor developments and apply best practices for areas of improvement for company’s customer service.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved CS budget.
  • Maintain an orderly workflow based on grouping A, B, C.

General Information

Dong Nai

Agriculture

Manager

Customer Service

competitive

Contact Us

Customer Service Manager job closed

Thanh Trang

trang.dao@headhuntvietnam.com

+84 (028) 38244744 - ext 116

Customer Service Manager

competitive

Dong Nai

Agriculture

Customer Service

Manager

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