#2978 Customer Service

Our client is a global third-party testing lab that specializes in the ‘filled-textiles’ industry. They serve two key industries: the outdoor industry in testing jackets and other outside gear and the home fashions industry in testing pillows, quilts and other types of products. The company specializes in the testing of down, but also provides polyester and another filling testing as well as textile and other testing. In addition to the testing services, they also provide in-factory product inspection services, supply chain traceability audits and root cause/research and development services for individual clients and global and regional product associations. They were founded in 1978, is headquartered in Salt Lake City in the USA and has office labs in Switzerland, China, Taiwan and Vietnam.

  • Ho Chi Minh
Job Description:

Job Description:

Sample Flow  

  • Learn, know, and understand the down and fabric testing technicalities.  
  • Perform every task in the sample flow processes (e.g. check-in and take pictures of samples, etc.). 
  • Coordinate samples with Laboratory.  
  • Handle the shipping and receiving of samples.  

Customer Service  

  • Communicate with and serve clients regarding their requests.  
  • Respectfully answer phone calls and accurately reply to emails.  
  • Every day, the email inbox must be emptied.  

Sales & Marketing  

  • Contacting new/potential clients and sending marketing materials.  
  • Sending sales & marketing follow-up emails.  
  • Do client phone calls, visits, etc.  

Other Projects (on an as needs basis).

Consultant Manager

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