PRINCIPAL ACCOUNTABILITIES

• Provide technical assistance, support and on-the-job training to less experienced Customer Support Engineers. Set example for less experienced CSEs in customer interactions, problem solving and administrative responsibilities i.e. timely completion and processing of all paperwork.
• Perform routine checking and testing to Client products at customer to ensure the smooth operation.
• Coordinate and assist equipment and software installations, modifications, corrective and preventive maintenance on equipment and associated peripherals at customer sites and getting the acceptance from the customer.
• Provide total account management for assigned accounts to include on-the-job training and process support, problem tracking, sales assistance and line audits.
• Communicate with all levels at customer management, from floor supervisors to plant managers to keep them informed of account status. Manage the customers at commercial level.
• Provide written communications to Client’s management for account status updates. Provide feedback to management proactively on field problems, performance and areas for improvement and growth.
• When needed, find out ways to improve line performance at customer site.
• Provide total account management & project management for assigned accounts to include technical, training, process information and project installations.
• Report to managers all deviations proactively and find /recommend ways and solutions as much as possible
• Adhere to the company cultural expectations.
• Conduct and abide all duties within company policy and the specific guidelines established in applicable quality procedures.
• Any other job duties / businesses as assigned by the managers