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Customer Service Engineer-#142

Client Information

50-100

Job Information

Customer Service Engineer

PRINCIPAL ACCOUNTABILITIES

 

  • Provide technical assistance, support and on-the-job training to less experienced Customer Support Engineers. Set example for less experienced CSEs in customer interactions, problem solving and administrative responsibilities i.e. timely completion and processing of all paperwork.
  • Perform routine checking and testing to Client products at customer to ensure the smooth operation.
  • Coordinate and assist equipment and software installations, modifications, corrective and preventive maintenance on equipment and associated peripherals at customer sites and getting the acceptance from the customer.
  • Provide total account management for assigned accounts to include on-the-job training and process support, problem tracking, sales assistance and line audits.
  • Communicate with all levels at customer management, from floor supervisors to plant managers to keep them informed of account status. Manage the customers at commercial level.
  • Provide written communications to Client’s management for account status updates. Provide feedback to management proactively on field problems, performance and areas for improvement and growth.
  • When needed, find out ways to improve line performance at customer site.
  • Provide total account management & project management for assigned accounts to include technical, training, process information and project installations.
  • Report to managers all deviations proactively and find /recommend ways and solutions as much as possible
  • Adhere to the company cultural expectations.
  • Conduct and abide all duties within company policy and the specific guidelines established in applicable quality procedures.
  • Any other job duties / businesses as assigned by the managers

 

General Information

Ha Noi

Electronic

Negociate

Contact Us

Customer Service Engineer job closed

Mr. Nam Hoang

nam.hoang@headhuntvietnam.com

0907758782

Customer Service Engineer

Negociate

Ha Noi

Electronic

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