Job Description:

1. Establish and foster relationship with customer front line people;

2. Provide immediate response to customer upon request;

3. Support plant QA through following activities -

• Verification of defective units as claimed by customer
• Return of defective units to plant for failure analysis
• Rework/repair/replacement of defective boards
• Batch sorting at customer’s site to avoid line down
• Arrangement of sorting house per plant’s instruction
• Sub-contraction of PCB/PCBA rework/repair
• Follow-up on trial run/control run at customer’s line

• Visit customer regularly to show our concern about product quality;
• Attend customer quality review meeting as assigned by superior;
• Share quality performance data at customer’s factory when available;
• Collect customer feedback/comments through Customer Satisfaction Survey;
• Obtain customer process parameter (reflow profile, manual soldering temperature etc) as required;
• Help plant to eliminate gap or misunderstanding with customer;
• Audit & qualify sorting house suppliers.

Job Requirements:

• Education/Experience: Bachelor and/or above
• Knowledge/Skills/Abilities: Over 3 years QA/PE experience of PCB and some PCBA is best
• Certificates/Licenses/Registrations: N/A
• Others: English and Native language (Vietnamese)