Job Description:

DAILY WORKS

• To ensure continuous utilization of workshop and to monitor manning and work bays
• To supervise technicians and ensure that their duties are accomplished
• To allocate jobs according to the capabilities and skills of his team
• To assure high performance and to be responsible for quality of service and also is achieved in the defined flat rate/time according the company standards and guidelines to maximize service quality and customer expectation
• To check the quality and punctuality of all repair and maintenance work ordered from external service providers
• To maintain technicians disciplines and monitor their performance
• To support service advisor to clarify customers’ complaints and comeback jobs in case requested
• To make schedule for technician annual leaves and overtime duty
• To supervise and appraisal technicians
• To maintain and upkeep workshop equipment and standard tools in good conditions for working
• To enforce workshop safety and housekeeping
• To plan and check workshop facilities, operating resources and tools
• To create checklists for technicians in order to optimize processes
• To organize and monitor order, tidy and cleanliness in workshop area ( w/s floor, special tools room, general tools, equipment…)
• To monitor staff in punch time on technician time card & job order properly
• Daily monitor unfinished quantity and inform booking appointment
• Paint materials management & efficiency using

TRAINING/ WORKSHOP SYSTEM/ SAFETY/REPORT

• Maintain constant reminders workshop members always keep in mind about the safety of yourself and the safety of the repaired vehicle
• To plan and monitor internal technical training with supporting of National technical Manager/ Suppliers
• To ensure compliance with regulations governing safety at work and accident prevention
• Report special cases to Service Manager as requested
• To observe the applicable Terms and Conditions of Repairs

Job Requirements:

Education / Professional Qualification

• Education: Graduated from automotive College/university and have a driving license
• Good English language

Professional Experience: 3- 5 years working in After-sales Service Dept.

Technical

• Technical Knowledge
• Body & Paint Technical knowledge.

Leadership

• Leadership & organization skills
• Customer orientation
• Team player
• Quality orientation
• Confident

Impact/Accoutability

• To assure high performance and to be responsible for quality of service and also is achieved in the defined flat rate/time according to the company
• standards and guidelines to maximize service quality and customer expectation
• Deliver quality services timely by working with all relevant parties
• Abide by company’s policies and optimize all resources
• Seek Management support to resolve difficult cases.
• Make sure the members of the workshop always follow & remember about the safety of yourself and the safety of the repaired vehicle.

Problem Solving/Decision Making

• Work with all other departments to address difficult customers’ grievances and product issues without compromising company’s interest.
• Ensure the quality of repairs
• Ensure the time schedule of repair

Interaction:

• Communicate with Customer
• Communication with Deputy workshop manager/Service Manager to obtain approval on issues in workshop
• Communicate with SA, teamleaders and technicians on technical issues
• Communication with other departments ( parts,sales,IT...)
• Communicate with external suppliers / service providers on technical / quality issues (if have)