Work as a key member management team and will be instrumental in leading the day-to-day operations of the Vietnam team to address the integrated business operations to maximize revenue, profit and cost efficiencies while providing a rich e-commerce shopping experience.
- Manage the daily operations of the Vietnam Team key functions, marketing/graphics, e-campaigns, purchasing, customer support and IT in concert with the USA inventory/warehouse, sales, technical support, customer support and accounting functions creating a single, holistic operation for our customers and back-office operations.
- Work closely with the USA management team on both daily operations and continually improving our ability to grow as we adopt new technology and adapt to ongoing business and market demands.
- Professional expertise in one or more of the functions to be managed – marketing, ecommerce operations, managing the customer experience.
- Manage change requests, business requirements, system upgrades and fixes.
- Organize, conduct and attend meetings with the USA home office and field personnel to review company results, build action plans and report regular status.
- Manage local User Testing and Sign Off for all releases, changes and fixes to our E-commerce environment.
- Manage e-commerce quality control and quality assurance initiatives.
- Complies and leads employees with all company standards and policies.
- Oversee any consultants or projects that impact the Vietnam staff or office location.
- Bachelor’s degree
- 5 - 9 years e-Commerce Experience (multi-channel retailer preferred)
- Management experience
- Must speak and write English to fully participate with USA team, customers and vendors.
- Strategic Thinker with Proven Project Management Skills
- Proven ability to drive results and gain support of others, with experience managing others.
- Detail oriented, with proven time management and organization skills.
- Strong verbal and written communication skills.
- Working knowledge of Microsoft Word, Excel, Power Point and Visio beneficial.
- Some travel will be required