Main Purpose:
- To ensure that the Company’s agreed quality standards are maintained with regard to its products,procedures, policies, operations and customer contact.
- To be the local contact for Medtronic and work closelywith appointed distributor(s) towards
- achieving company’s business objectives
- To achieve sales revenue and market share targets forthe assigned country/market, by promoting defined Medtronic Coronary & RDN products to key specialists and technical staff and managing the distributor channels
- To practice good territory management in terms of organization, administration and expense planning and control.
- To assist Sales Manager in managing performance of our appointed distributor(s)
- Key Accountabilities:
- Work within and actively promote Medtronic’s core mission, corporate strategies, policies,
- procedures and Code of Conduct.
- Ensure technical competency in all Coronary & RDN therapies in customers and distributor(s)
- Develop and implement sales and call plans for specified territory as part of national strategy.
- Provide meaningful reports to the Sales Manager
- Implement Quarterly Cycle Plans as delivered by Product Manager/Specialist.
- Expand the customer base and sales by establishing regular contact with key specialists, technical staff and administration personnel
- Ensure the highest level of product knowledge is attained and maintained
- In consultation with senior staff/sales manager, ensure customers and prospective customers are technically competent through: in-services, and/or regular product updates through correspondence and mailings
- Ensure customer sales cycle is complete, , i.e. managing PO from distributor(s) and payment etc.
- Encourage team environment by offering case & sales support in assigned country/market y working closely with distributor(s) as needed.
- When requested, act as a mentor and coach to distributor staff.
- Deliver sales forecast to Sales Manager and work with distributor(s) to maintain adequate stock levels
- Monitor and control local inventory in terms of consignment, shelf life, and turnover – by working closely with distributor(s).
- Gather market intelligence as an audit on hospital usage, competitor products and pricing, also continual updates on general competitive activities to pass on to sales manager.
- Complete surveys which provide assessment of customer satisfaction of Key markets and accounts.
- Any other assignments as required/requested by Sales Manager or the Medtronic Management
Attributes:
- Entrepreneurial flair and knowledge of assigned country/market
- Excellent communication and interpersonal skills: Good verbal communicator (in English) and presenter
- Customer focused: Understands and delivers customer service
- Professional presentation and "Presence"
- Can work autonomously but is also a team player
- Self motivated and positive
- Outgoing and friendly: Enthusiastic, energetic"can do†attitude
- Ability to quickly establish credibility with all levels of customer base
- Good time manager: Well organized, able to set andreset priorities
- Willingness to learn, especially technical information Diplomatic
Experience and Knowledge:
- A minimum of three - five years of previous sales experience in medical devices preferred.
- Computer literacy including sound knowledge of the MS Office suite of software.
- Proven evidence of Medtronic Core Behaviours:
- Customer Focus: I understand my customers’ needs and strive to exceed their expectations. I champion a customer-focused and patient centered culture across the whole company. I ensure quality in the products and serviceswe provide.
- Candor:I engage in honest and transparent conversations. I challenge others in constructive ways and show respect when we disagree. I encourage others to voice their perspectives.
- Trust and Respect: I foster a diverse and inclusive work environment. Ihave confidence in the integrity and capability of my colleagues. I contribute to others’ success.
- Courage:I take clear and decisive actions on difficult issues. When I take a stand, I ensure
- I am heard and understood. I take responsible risks and promote risk taking in others.
- Accountability:I follow through on commitments and take responsibility for my actions. I practice the highest ethical standards in every aspect of my job. I actively support decisions made by my team.
- Passion to Win:I operate with a sense of urgency and have a desire to win. I continually improve the quality and effectiveness of my performance. I am enthusiastic about our business and motivate others to feel the same way.
Qualifications:
- Tertiary qualifications in Business, Medical Sciences orBiomedical engineering field
- Postgraduate business qualifications e.g. MBA qualifications preferred
- Other Comments or Requirements:
- Some overseas travel at short notice may be required.
- Some out of hours work may be required.
