Summary:

To manage day to day operations of vendors & key customer based in Vietnam. Assist Directors on new business opportunities within Vietnam and take on
internal business initiatives to improve overall business.

Responsibility:

To manage and execute operations with Vietnam based suppliers & key customer: (80% of the JD)

• Be the primary contact for key client and sub-contractor vendor based in Vietnam. Liaise with local customer & selected vendor and their colleagues for any questions & operational requirements.
• Own the day to day management of the contract for nationwide domestic shipping services, including shipping, post-offices (drop off/Pick up) points, shipment reconciliations, shipment tracking, operations reporting & customer enquiries.
• Monitor & manager client & service provider KPIs on a daily basis
• Implement & manage technology requirements
• Project managing client transition from existing vendor and future project related work, e.g. new technology solution

Assist Directors on new business opportunities: (10% of the JD)

• Assisting the Sales Director on new business opportunities, with a primary focus on speaking to sub-contractor carriers to discuss the scope of work, receiving pricing from sub-contractors, marking up pricing, and putting this process and pricing in to a formal presentation for clients.
• Assisting the Operations Director on new business opportunities, with a primary focus on implementing the scope of work for new clients, liaising directly with both the client and the carrier, through to the start of a trial period (if required) or straight through to the formal commencement date of the new work.

Take on internal business initiatives to improve the business: (10% of the JD)

• Taking the lead on new initiatives to make the business safer and more efficient. Some examples of this are: Organising a master file of all carriers, their rates, and their strengths and weaknesses. Prepare a master excel template for internal pricing comparisons between carriers.

Requirements:

• Languages: Vietnamese (Must have), English, Cantonese & Mandarin (Chinese languages a bonus)
• Min 3 year’s experience dealing with local Vietnamese vendors specifically relating to logistics and or courier companies
• Min 3 year’s experience in working & managing local external clients with overseas representation (e.g. USA company operating in Vietnam)
• Excellent proficiency in Microsoft Word, Excel, PowerPoint & SAAS basic competence (e.g. salesforce)
• Ability to quickly understand day to day operations, technology portals & confidently contact client on behalf company to handle both day to day and future requirements.