#1169 Account Manager

a supplier of machinery for injection molding of plastics

  • Ho Chi Minh
Job Description:
  • Be the contact person for all project related items relating to your customer’s Hot Runners products.
  • Quote all new projects, retrofits, refurbishments and enhancements. Write all orders and review with Regional Manager/Account Manager.
  • Create value for the customer by implementing standards that will make them successful.
  • Be involved in new project application analysis and work cell suggestions.
  • Participate in customer service projects including assisting machine/system installations and start-up.
  • Coordinate and schedule meetings, product updates through internal training and Sales Central updates.
  • Host customer personnel at the factories for system buy-offs and product development updates.
  • Understand product capabilities and customer applications.
  • Respond to requests for information from your customers with a sales activity.  Qualify all requests to determine the level of compatibility with the specific customer requirement.
  • Build relationship and make regular sales correspondences to your customers.
  • Ensure customer’s equipment is running correctly.  Continually audit customers systems for safety, cycle time and overall performance, benchmarking the systems against their original design specifications and today’s best technology
  • Maintain knowledge of industry changes, acquisitions, dynamics and personnel movement.
  • Write and/or co-ordinate the writing of proposals/quotations for presentation to the customer.
  • Present and/or assist in the presentation of proposals/quotations to the customer.
  • Develop knowledge of sales support services.
  • File accident reports, safety concerns and safety problems.
  • Being the “Key Person” with considerable service capability, action all field issues, problems to engineering, service, management, and other field sales personnel.
  • Report on field problems to engineering, service, management, and other field sales personnel.
  • Submit performance reports on a regular basis. 
  • Report on lost orders and explanation for competitive purchases.
  • Prepare and maintain, market summaries, customer objectives, forecasts, strategies and activity reports.
  • Develop strong relationships with personnel at all levels within our customers’ businesses, and a thorough understanding of their business & competitors.
  • Develop a thorough knowledge of the manufacturing processes, and strong working knowledge of all the equipment & features available for these process

Requirements:

  • Significant product knowledge and hot runner system experience.
  • A mechanical engineering degree/diploma preferred, with at least 3 years of sales experience in injection molding related background.
  • Knowledge of sales techniques.
  • Minimum 3 years of technical exposure to injection molding.
  • Excellent communication and presentation skills - verbal and written in both the local language and English
  • Strong hot runner knowledge and background.
  • Good understanding of the plastic injection molding industry.
  • Team-oriented with ability to work well with little supervision.
  • Ability to travel to all customer plants.
  • Strong organizational skills.
  • Customer service oriented.
  • Ability to review applications and analyze various manufacturing methods and their cost implications.
  • Fluent with Word, Excel, Outlook, PowerPoint and other computer programs.
Consultant Manager

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